Common Questions about booking with us

If your questions aren’t answered here please contact one of our reservations specialists at 1-508-228-9559 or 866-743-3330 or send us an Email.

Questions About Reservations | Questions About Our Vacation Homes

What is required to make a reservation?

You can search our site for current availability and rates. Once you have found the property you would like to stay at, call (or Email) our reservations office at 1-508-228-9559 or 866-743-3330. We will need your name, billing information, phone numbers, email address and the number of adults and children traveling with you. An emergency contact number is suggested as well.  A deposit (or payment in full for reservations made with in 45 days prior to arrival) will be required at the time of booking.  We currently accept VISA, MC, AMEX and Discover credit cards.  You can also arrange to overnight a personal check or make a bank to bank wire transfer.  After your reservation has been processed, you will receive an email with your reservation number, welcome letter, invoice (reflecting each payment) as well as the terms and conditions of your specific vacation rental.

Can I combine discount offers or packages?

Only one discount offer, or package deal can be applied to a single reservation unless otherwise specified. Offers are not valid during Holiday Season unless otherwise specified.

When is check-in & check-out time?

Unless otherwise stated, your house/cottage will be available for Check-in at 3:00 p.m.  All nightly lodging is generally 3:00 p.m., but does vary at some properties.

Check out time is 10:00 a.m. A vacation home requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time.

What are your office hours?

Our hours fluctuate during the seasons.
Peak summer hours: Monday - Friday, 9:00 AM - 5:00 PM and on Saturdays from 9:00 AM - 12:00 PM
Shoulder spring & summer hours: 
Monday - Friday, 9:00 AM - 5:00 PM
Winter hours: Monday - Friday, 9:00 AM - 4:00 PM
*We are closed on holidays

Do you offer Travel Insurance?

Yes.  Travel insurance may be purchased through us anytime before your arrival at an additional 6.95% of your reservation total, however the earlier you purchase the insurance, the more benefits you will have.  For more information on travel insurance through CSA, please click here. We offer a 10 day free look where you can opt out for any reason. Please note that while travel insurance is optional, our property protection insurance is required for every reservation.

What is your Change/Cancellation Policy?

In the event of cancellation, and the accommodation is re-rented for the rental period at the same rate, all payments will be refunded, less a 25% cancellation fee. In the event the accommodation cannot be re-rented for the rental period, the guest is responsible for the full rental amount, or the difference if the accommodation is rented at a lesser rate. Ask a Nantucket Accommodations reservations agent about travel insurance which will cover cancellations in certain conditions.  Your vacation is an investment and we highly recommend protecting it with trip insurance.

What will we be responsible for when we check out?

Every reservation includes a certain number of hours towards your departure clean (house specific). You can help to ensure we are able to stay within those hours be helping with certain tasks, such as emptying out your refrigerator and taking out the trash, starting the dishwasher and if possible start a load of towels in the washing machine. You will receive a detailed set of departure instructions the day before your departure. You will also receive detailed recycling instructions when you arrive. Recycling is mandatory on Nantucket and will result in fines if the instructions are not followed properly. Please contact us for specific questions!  If you do not recycle properly you may be fined and charges placed on your credit card.

How will I receive my confirmation and arrival instructions from Nantucket Accommodations?

All confirmation and arrival instructions will be sent via email, unless email is unavailable. To make certain you receive these emails, please adjust your spam filter to add the domain to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation from reservations (at) nantucketaccommodations (dot) com, which will include detailed payment instructions and the terms & conditions for your specific vacation home or lodging property.

Do you have a Lost and Found?

No. If you’ve left something behind on your visit, let us know and we will contact the housekeepers for your vacation rental.

Questions About Our Vacation Homes

How many people are allowed to stay in each home?

By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children.

Do you allow pets?

Unless otherwise stated, there is a strict no-pet policy; If pets are found on the premises, this will constitute a breach of the terms & conditions and will result in a fine and or immediate eviction from your vacation home.

Is there air conditioning and heat?

All of our accommodations have heat. Some homes have gas fireplaces and or central air-conditioning or window air-conditioning units (air-conditioned bedrooms). Please check the home features on each home for specifics.

Is there a fully equipped kitchen in the vacation home?

Yes, every vacation home and town home has a fully equipped kitchen:  Please see the details of each vacation rental.  While we do our best to make sure the information is up to date, Nantucket Accommodations cannot be held liable if the property owner has made adjustments in their inventory.

Is there a telephone in the vacation homes?

Most accommodations have a telephone, however some owners are beginning to remove them as most guests use their mobile phones.  If you require a telephone, please let your reservationist know.  Please note, homes that do have telephones have limited the service to local calling only.  Most cell phone providers work fine in our down town accommodations, however only Sprint and AT&T seem to work well in our Quidnet accommodations. Verizon does not work in Quidnet.

Are linens and towels provided?

Yes, vacation rentals include linens for each bedroom and bath towels for each guest. Beach towels are usually provided as well.  Please check the details for each specific property.

Are there cleaning supplies?

Most homes have basic cleaning supplies.

Are the properties Non-Smoking?

Yes, all of our accommodations are Non-Smoking. Smoking is permitted outside of the property only.